Shipping and returns policy
Amram Ross
תאריך עדכון אחרון: 07.11.2025
1. Shipments
A.
אנו מציעים את אפשרויות המשלוח הבאות:
1. Delivery to the house - at a cost of NIS 35
• זמן אספקה: עד 7 ימי עסקים
• Business days do not include Fridays, Saturdays, holidays and holiday eves.
• Delays resulting from shipping companies, force majeure or unusual events - are beyond our control.
2. Self-collection - free of charge
כתובת: אהוד מנור 12, נתניה
זמין בתיאום מראש בטלפון: 054-5493777
או במייל: amram@01theone.co.il
*Please note - Satam products will be delivered up to 21 business days - because a real and luxurious investment takes time.
on.
Upon delivery of the package to the shipping company, the responsibility passes to the shipping company.
2. Returns, exchanges and cancellations
We operate in accordance with the Consumer Protection Law in Israel.
A.
You can return unused products, in their original packaging, up to 14 days from the date of receiving the product.
החזר כספי יינתן לאחר קבלת המוצר ובדיקתו, בניכוי:
Cancellation fees according to law (5% or NIS 100 - whichever is lower)
and shipping fees if paid
on.
לא ניתן להחזיר או לבטל מוצרים שיוצרו בהתאמה אישית, לרבות:
Engraved products
Stamped products
Products specially adapted according to the customer's request
According to the Consumer Protection Law - products made personally for the customer cannot be returned after the personalization work has begun.
third.
The cost of return shipping will apply to the customer, unless it is a defect found in the product.
d.
If you received a damaged or incorrect product -
You must contact us within 48 hours of receiving it.
We will handle this quickly and send a replacement product at no cost, or issue a credit depending on the situation.
the.
החזר כספי יינתן באותה צורת תשלום שבה בוצעה ההזמנה:
Payment by credit card - credit to the card
Payment by transfer - refund by the same means
No cash refunds will be given
A credit will be given within up to 7 business days from the moment the return is received.
3. Cancellation of transaction before delivery
Cancellation before the product is shipped -
It will be done free of charge, except for cancellation fees according to law (5% or NIS 100 - whichever is lower).
After the product has been shipped - the order will be considered a delivered order and a return will be required in accordance with the above policy.
4. Establishing contact on any topic
לשירות לקוחות, החזרות או שאלות:
טלפון: 054-5493777
אימייל: amram@01theone.co.il
כתובת: אהוד מנור 12, נתניה